Unable to view bill - yet again

[Anonymous]

I have two bills on 1 account. 

I can always open the bills (in a separate window) to view them for one of accounts with no issues.

For the other account I am unable to view them, and this happens every time I need to view one which 

is approximately every 4 or 5 months. The new pop up window appears but instead of showing me the information I need it gives me the following error - 

DASH_ERR04: The account number in the target address is invalid.

This happens every time I want to view this second account, without fail. I get it fixed by the guru's and then 

when I try again a few months later it fails to open. 

I'm not asking for the moon on a stick here, just to be able to view both bills for my account. 

I've used 3 different browsers so that's not the problem. 

Please can it be fixed, and then fixed permanently?

[Cleoriff]

@AnonymousI think you have to contact customer services and keep on at them if you can't resolve it yourself

Have you checked My O2 http://www.o2.co.uk/myo2 to see if you are able to 'bring in products?

This should enable you to access both bills?

[MI5]

Yours is a common problem with some accounts which comes and goes as it feels like it.
I suggest you make a complaint to try and get some resolution as you’ve obviously exhausted the capabilities of customer service.
@Martin-O2 has intervened in the past to give this issue some traction, so maybe he can assist you again next week?

[Anonymous]

Many thanks MI5, I think Martin-O2 helped me out last time I had this issue, and I think you made some helpful comments last time round too. 

I hope Martin, can help again. 

[Anonymous]

I've had both bills in my account for over 3 years, so not sure that "bringing them in" will help as I can view all the other bits of both accounts just not get the right pop up open for one set of bills... 

[Cleoriff]

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@Anonymouswrote:

I've had both bills in my account for over 3 years, so not sure that "bringing them in" will help as I can view all the other bits of both accounts just not get the right pop up open for one set of bills... 

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Ok @Anonymous  I wasn't aware of your previous posts so let's leave it to @Martin-O2

[MI5]

Good luck with this mate.
There’s nothing more annoying than when technology fails you!

[Fellwalker]

I regret that you are not the only one to have this issue.  A good friend of mine has been on at O2 off and on for years now, as he can see either his or his wife's bill, but then has to log out and back in to be able to see the other.

[Martin-O2]

Thanks for the mention @MI5 

@Anonymous Apologies for the delay in responding to this. I'm happy to see what we can do to help with this issue. I'll need some details from you so I'll drop you a private message so we can chat further. 

[robbie_detour]

I am yet again getting this message "DASH_ERR04: The account number in the target address is invalid"

I have been a loyal O2 customer for over a decade and this issue happends almost every other month when I need to do my monthly accounts.  I have tried everything, I have contacted O2 numerous times.  It really is UNACCEPTABLE that such an issue continues on and on and on every month. not just to me, but obviously hundreds oif other users.  O2 you are a big organisation and surely after a decade you would have resolved this issue.  You should be ashamed.  Most people rely on this to download their bills so what are we supposed to do????  I have lost probably several hours over the years banding the table hanging on your forums, ringing your office.  IT IS NOT GOOD ENNOUGH!.. I really am going toi leave soon.  SORT IT OUT