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Unable to use trade O2 refresh

ToneMCFC
Level 2: Apprentice
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on ‎15-09-2018 21:28

on ‎15-09-2018 21:28

Hi, been told for the fifth time today from O2 online chat that the system is down for trading in using O2 Refresh which I could start today. Anyone having the same problem? I’m trying to refresh and trade in my iPhone 8 for an X or Xs...
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MI5
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on ‎15-09-2018 21:31

on ‎15-09-2018 21:31

Probably can't cope with demand 😎
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ToneMCFC
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on ‎15-09-2018 21:33

on ‎15-09-2018 21:33

They said they have an error on the system, I think they’ve blocked it for Refresh, can’t even trade refresh online, there is no option, only an option to recycle or keep phone.
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Anonymous
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In response to ToneMCFC

on ‎15-09-2018 21:51

on ‎15-09-2018 21:51

Live chat have no idea & I wouldn’t listen. Try calling customer service or doing it through your local store 

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ToneMCFC
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on ‎15-09-2018 21:55

on ‎15-09-2018 21:55

Thanks will do
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ToneMCFC
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on ‎15-09-2018 22:08

on ‎15-09-2018 22:08

Just seems strange can’t do it online either
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jonsie
Level 94: Supreme
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on ‎15-09-2018 22:18

on ‎15-09-2018 22:18

@Anonymous wrote:

Live chat have no idea & I wouldn’t listen. Try calling customer service or doing it through your local store 

Can't listen to live chat....not that you would want to.....winkinnocent

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to ToneMCFC

on ‎15-09-2018 23:14

on ‎15-09-2018 23:14

You are welcome 

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