Solved: Unable to use my phone in Cyprus

Johnboy63 · ‎05-06-2023

I am on holiday with my Wife in Cyprus and are both sim only pay monthly 02 customers with identical accounts my phone says that all calls, texts, messages and data will be part of my pay monthly contract and hers says she will be charged for every call, text and data used while in Cyprus but don't know why ?

MI5 · ‎05-06-2023

@Johnboy63

You need to check which network each phone is connecting to as there are differences between the north and south of the island.

Guide: Roaming in Turkey and Cyprus

Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-06-2023

@Johnboy63

You need to check which network each phone is connecting to as there are differences between the north and south of the island.

Guide: Roaming in Turkey and Cyprus

Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Unable to use my phone in Cyprus

SIM swap without the current SIM

O2 Open technical difficulties

How to close an account!

My bill

Charges for roaming