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Unable to use bolt on data

Subu1967
Level 1: Joiner
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I purchased a 9GB bolt on when I started my contract, but for some reason I am unable to use it. Why?

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MI5
Level 94: Supreme
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@Subu1967 

Have you got data turned on, the correct apn etc, what phone do you have?

If you give us more info we'll try and help or call customer service on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Subu1967 

Have you got data turned on, the correct apn etc, what phone do you have?

If you give us more info we'll try and help or call customer service on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Marjo
Former Staff
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Registered:

Good morning @Subu1967 , how are you getting on with your bolt-on? Did you end up getting it to work ok do you still need help? It would be lovely to hear back from you.

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