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Unable to use SIM card and only way to order a new is to confirm through SMS , how is that possible

adelaidethom
Level 1: Joiner
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on ‎17-06-2020 10:09

on ‎17-06-2020 10:09

Sim card is not working and only way to order a new one is to confirm with SMS , how is that possible if its not working!!!!!

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MI5
Level 94: Supreme
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on ‎17-06-2020 10:13

on ‎17-06-2020 10:13

@adelaidethom 

Try to contact customer service Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

Use Skype if you have no other phone to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Leyla
O2 Support
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on ‎17-06-2020 13:02

on ‎17-06-2020 13:02

Hello, sorry to hear your having trouble, if it is convenient for yourself please pop into store with your government issued I. D (driving licence or passport), payment details (direct debit) or last bill amount and you will also need to know your security answer and your sim will be a instant replacement but can take upto 24 hours to activate.
Hope this helps.
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