Unable to upgrade my phone via the checkout page online due to an OTAC error

[aldavcar]

Yesterday I had nightmare trying to upgrade my phone to a Google Pixel 7 PRO due to an OTAC error "You can't use this service, or your code limit has been reached" on the O2 website.

I have tried online using the website, online via live chat and over the phone the phone to a sales agent.  But each time I come to final checkout process I get the OTAC error message.

I tried phoning O2 Customer Services but spoke to a very unhelp individual who did not know what the error was, even after taking 15 minutes to speak to his manager, he still did know what the errors was.

I thought the OTAC error might have reset itself overnight but still no joy, I keep getting the OTAC error this morning.

Unfortunately it looks like I cannot upgrade my phone with O2 and will have to go another provider to purchase the phone I want.

[Azim-Ahmad]

Hi Sarah

I was wondering if you were able to help me also as I'm getting the same error message whilst checking out.

Thanks

[pgn]

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@Azim-Ahmad wrote:

Hi Sarah

I was wondering if you were able to help me also as I'm getting the same error message whilst checking out.

Thanks

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It is @O2Ryan on this morning, @Azim-Ahmad - watch out for a private message from them on here soon. Good luck!

[O2Ryan]

Thanks for the tag, ill send a private message over now.