Unable to unlink accounts

[EricC]

I have 3 Pay Monthly accounts with o2.

These were set up when my daughters were too young to have their own Pay Monthly accounts.

They are now old enough to manage them themselves. I have tried the on-line help, no use. I have tried Live Chat, also no use. I have contacted Customer Support who merely said that my daughters would have to apply for new contracts individually on line, once they had them we were then to call o2 whilst all of us were by the telephone to arrange for separation of the Pay Monthly accounts. I have two questions One, how do they apply for a new account on line, they already have their phones we only want to separate the accounts from oneanother. Two, If they apply for new accounts how do they keep their current mobile numbers?

Regards

Eric

[Cleoriff]

Hi @EricC There used to be an option to unlink accounts but this has been removed now. The only way to do this is by contacting CS (Not live chat) and ask them to do it...http://www.o2.co.uk/contactus

Edited to add..... it will be very simple to keep their current numbers but you need to speak to CS first about unlinking these accounts. Best time to phone is between 8- 8.30 in the morning

[EricC]

Hi Cleoriff,

Thank you for the pointer. I will give them a call in the morning.

Regards

Eric

[Cleoriff]

Hi @EricC Best of luck, They should be able to sort it for you...:smileywink:

[EricC]

Well that was a complete waste of time. Was that why you put "Best of luck" ?

All i received was the same information and brick wall that i received when calling Customer Services yesterday.

They will have to set up new accounts and then transfer the numbers to their new accounts.

Think we will just move all 3 accounts to a new provider !!!!!!!!!!!!!!!

[jonsie]

Nothing is simple when unlinking accounts. Names cannot be changed without closing the account and taking out  new contracts in their names. Again, transferring the number out to a new account will automatically close the original account and a bill for full settlement produced dependant on the type of contract they have.

[Cleoriff]

Sorry to hear that @EricC (the best of luck comment wasn't made in jest) I honestly didn't realise it would be such an issue considering that 2 years ago you were able to do this yourself ...:smileysad:

[EricC]

Sorry this is just corporate talk.

Why was it possible to do this in the past and then the option was removed?

[Cleoriff]

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@EricC wrote:

Sorry this is just corporate talk.

Why was it possible to do this in the past and then the option was removed?

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See my post above yours and I agree. I searched this forum before answering you last night. I found a post with a link to unlink accounts.....when I clicked on that ....it no longer exists. Another search proved that option had been removed

[adamtemp64]

If we are talking a full name change I.e. Change of ownership of the number there are many threads surrounding this trying to find the best one to quote.

But From memory 

1 the person wanting to keep the number has to open an account with a temp number

2 the bill payer contacts o2 requesting a Transfer of ownership of the number to the fresh account/s

3 this then closes the old accounts leaving the lead account active in this case.

This is similar to the business to personal TOO.

When I find the post will link to it I think it was from @Anonymous