Unable to take out a new Apple Watch plan

[DavidAllan]

Hi,

Hoping somebody else has experienced this and knows what to do.

When I get to the credit check stage of buying a new Apple Watch. I get a generic "An Error Occurred" message. I called O2 sales, who have no idea why this is happening, on their side it shows the same thing. They're talking about setting up a new account for me tomorrow, but I'd rather not have to do this.  

The agent originally thought it might be because I have too many plans, but I only have 1 active plan on my account. 

Any insight would be appreciated. 

Thanks

[Cleoriff]

@DavidAllan 

As customers like yourself, we have no access to any account.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).