Solved: Unable to show device details in My O2 - Page 4

evantkh · ‎20-04-2016

What happens to it? Also, I am now roaming.

evantkh · ‎23-04-2016

Same problem after going back to UK.

MI5 · ‎23-04-2016

It needs a day or so before It updates. It's not instant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

evantkh · ‎25-04-2016

It is still not working now.

MI5 · ‎25-04-2016

It will.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

evantkh · ‎25-04-2016

This is what I am seeing.

MI5 · ‎25-04-2016

Give it time. It will catch up eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎25-04-2016

Hi @evantkh,

Sorry to hear there seems to a problem there. As MI5 says, it should update soon, and let us know if it does. If it does not by this time tomorrow, let me know and I'll see if it can be fixed.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

evantkh · ‎26-04-2016

It is still not working.

Cleoriff · ‎26-04-2016

@evantkh wrote:
It is still not working.

Maybe you should contact customer services and explain the problem to them? http://www.o2.co.uk/contactus

Edited to say I see @Toby has offered to help. He will see this in the morning @evantkh

Veritas Numquam Perit

MI5 · ‎26-04-2016

It will update in it's own good time.
They always do but sometimes takes a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Unable to show device details in My O2

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14