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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to show device details in My O2

Thanks, but something is interesting. Last time I also change the phone abroad, and the device details remain to be the old one until I go back to the UK, but this time the whole information is lost before I go back to the UK.
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Level 68: Extraordinaire
Posts: 15,598
Registered: ‎31-03-2010

Re: Unable to show device details in My O2

I too have a Chinese phone and I agree with @MI5.

I DO NOT WORK FOR O2



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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to show device details in My O2

[ Edited ]

Is it bought in China as well and confirmed to be working?

I have an experience of bringing an international samsung phone to Korea and want to get a prepaid SIM but interestingly the staff told me that the phone cannot be registered on the network a few years ago(without actually inseting the SIM).

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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: Unable to show device details in My O2


@evantkh wrote:
Is it bought in China as well and confirmed to be working?

I have an experience of bringing an international samsung phone to Korea and want to get a prepaid SIM but interestingly the staff told me that the phone cannot be registered on the network a few years ago.

Yes, bought in China and working fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,598
Registered: ‎31-03-2010

Re: Unable to show device details in My O2


@evantkh wrote:

Is it bought in China as well and confirmed to be working?

I have an experience of bringing an international samsung phone to Korea and want to get a prepaid SIM but interestingly the staff told me that the phone cannot be registered on the network a few years ago(without actually inseting the SIM).


Yes. Bought on Amazon through a third party seller in Guangdong China. 

I DO NOT WORK FOR O2



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Posts: 80,692
Topics: 574
Solutions: 3,898
Registered: ‎04-01-2009

Re: Unable to show device details in My O2

Mine was straight from China and worked out of the box so as it's been confirmed that it will work on band 20 don't worry. My phone shows up in My O2 as unknown device though the IMEI and PUK shows.

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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: Unable to show device details in My O2


@jonsie wrote:
My phone shows up in My O2 as unknown device though the IMEI and PUK shows.

That's strange jonsie - mine shows it by name....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,692
Topics: 574
Solutions: 3,898
Registered: ‎04-01-2009

Re: Unable to show device details in My O2

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: Unable to show device details in My O2

It should be auto detect even on pay monthly tariffs. Now, I know "unknown device" can be registered on the O2 UK network.
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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: Unable to show device details in My O2


@jonsie wrote:

Maybe because it's P&G and not linked with my monthly account?


Yeah, that's a possibility....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)