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Unable to show device details in My O2

evantkh
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What happens to it? Also, I am now roaming.
Message 1 of 42
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evantkh
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Thanks, but something is interesting. Last time I also change the phone abroad, and the device details remain to be the old one until I go back to the UK, but this time the whole information is lost before I go back to the UK.
Message 21 of 42
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Bambino
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I too have a Chinese phone and I agree with @MI5.

I DO NOT WORK FOR O2



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Message 22 of 42
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evantkh
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Is it bought in China as well and confirmed to be working?

I have an experience of bringing an international samsung phone to Korea and want to get a prepaid SIM but interestingly the staff told me that the phone cannot be registered on the network a few years ago(without actually inseting the SIM).

Message 23 of 42
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MI5
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@evantkh wrote:
Is it bought in China as well and confirmed to be working?

I have an experience of bringing an international samsung phone to Korea and want to get a prepaid SIM but interestingly the staff told me that the phone cannot be registered on the network a few years ago.

Yes, bought in China and working fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 42
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Bambino
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@evantkh wrote:

Is it bought in China as well and confirmed to be working?

I have an experience of bringing an international samsung phone to Korea and want to get a prepaid SIM but interestingly the staff told me that the phone cannot be registered on the network a few years ago(without actually inseting the SIM).


Yes. Bought on Amazon through a third party seller in Guangdong China. 

I DO NOT WORK FOR O2



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Message 25 of 42
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jonsie
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Mine was straight from China and worked out of the box so as it's been confirmed that it will work on band 20 don't worry. My phone shows up in My O2 as unknown device though the IMEI and PUK shows.

Message 26 of 42
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MI5
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@jonsie wrote:
My phone shows up in My O2 as unknown device though the IMEI and PUK shows.

That's strange jonsie - mine shows it by name....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 27 of 42
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jonsie
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Message 28 of 42
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evantkh
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It should be auto detect even on pay monthly tariffs. Now, I know "unknown device" can be registered on the O2 UK network.
Message 29 of 42
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MI5
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@jonsie wrote:

Maybe because it's P&G and not linked with my monthly account?


Yeah, that's a possibility....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 30 of 42
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