Unable to send texts - HELP!!

[Anonymous]

Hi, for the past 2 days I've been unable to send texts. Incoming works fine, as does calls and internet. I have checked the message centre number and its correct. When i try and send a text it goes straight to outbox and then eventually fails. The error message is General: Memory full, delete some applications. There is loads of memory as there are no photos or music stored. Any ideas?!

[jonsie Level 94: Supreme]

Which phone do you have?

[Anonymous]

It's a Nokia E71

[jonsie Level 94: Supreme]

First check the message centre number : 
For all Pay & Go customers, your message centre number is +447802092035. 
For all Pay Monthly customers, your message centre number is +447802000332. 
If this is ok then a master reset of the phone using the process below may solve the problem; 
1. Performing a master reset will wipe all of the your personal information from the device so you should do a back up or copy out any information you wish to save before continuing with this process. You may be able to do this on the memory card or your PC. 
2. Remove the memory card. From the phone pad, enter *#7370# 
3. The phone will ask for the ‘Lock Code’ which will be 12345 (unless you have changed it). 
4. Your phone will be taken back to factory restored condition and then you will need to enter the country, date, time etc. as you did when they first switched on the device. 

Hope this helps

[Anonymous]

Hi SJ, I have tried all of this.

[jonsie Level 94: Supreme]

Are you able to try your sim card in another O2/unlocked phone?

[Anonymous]

Yes, sim works fine in another phone, so obviously a problem with the phone.

[Anonymous]

If the soft reset doesn't work then you'll need to do a hard reset.
Hold down the green call button, the * key
and the 3 key. Press the power button while still holding the other buttons.
Once the phone boots, you can let go of the
buttons and go through the set up wizard and
set up the time and date .
Thus is fiddly to do, so follow the instructions carefully and don't forget to backup your contacts etc.

[Anonymous]

Hi, thanks for your help. I did do a hard reset which seems to have solved the problem. I did it by *#7370# bit easier than trying to fiddle with 3 buttons at a time.

[jonsie Level 94: Supreme]

Glad you have sorted it.