Unable to send mms all day

[ChrisH]

Hi,

I've been trying to send an mms all day and it constantly shows as "Sending". The recipient has confirmed that they have not received the mms.

Whilst sending the text my network indicator shows 4 bars with G.

I can surf the web fine but when I surf the web the network indicator shows 3 bars of H.

I think the network determines what connection type is required for each task so that might explain that little quirk.

My APN settings are the same they've always been:

Name:  O2 UK Mobile Web
APN: mobile.o2.co.uk
Proxy: Not Set
Port: Not Set
Username: o2web
Password: password
Server: not set

MCC: 234
MNC: 10
Authentication: PAP
APN Type: default,supl
APN Protocol: IPv4


MMS

Name: O2 UK Pay Monthly MMS
APN: wap.o2.co.uk
Proxy: Not set
Port: Not Set
Username: o2wap
Password: password
Server: Not set
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS Proxy:  82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication: PAP
APN type: mms
APN protocol: ipv4

I've tried rebooting the phone, resetting to default apn's etc. and I've tried it from various places on my travels today (even in Durham where I always get the best possible connection). I've even tried using a different smaller image to no avail.

[Anonymous · Accepted solution]

Sometimes when i send a MMS it does take a while to get to the person I'm sending it to but it does show as sent pretty quickly.

Try turning your phone on and off and give the sim card a wipe.

Are you on full network signal and have either mms in your tariff or enough credit to pay to send them ?

Give Customer Services a call to ensure all is ok with your account.

[jonsie]

The settings you have are correct. Have you been able to send MMS previously?

If so and you have tried in different areas as well as the usual sim clean, it seems all is ok at your end.

Your best option at this stage would be to call customer service and ask them to remove the MMS provisioning and then to reapply it. Normally this takes 24 hours. It's important that the adviser understands that they need to remove it completely and then reprovision it.

[ChrisH]

It rectified itself so I am unsure what was wrong.