@Johnonthe4th
You may have a spend cap or premium rate bar on your account.
You'll need to call customer service to remove them.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
If you have unexpected charges on your account there is help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next
here www.payforitsucks.co.uk
and here Guide: Tips to avoid unexpected charges on your bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
It would be great to hear how you get on with this and if the advice above was helpful?
