Unable to receive texts after sim swap

[TraceyM]

I just upgraded to the Samsung Galaxy S20 5G. I did the sim swap yesterday as previously had a 4G phone. I can now make and receive calls and send text messages but I am unable to receive any texts. Its been over 24 hours since the sim swap. My old sim card no longer detects a network. I cannot get through to O2 to ask for help. I've checked my message centre number is correct and even tried connecting to another network. I've also turned the phone on and off again multiple times. Nothing seems to be working Does anyone have any ideas?

[MI5 · Accepted solution]

@TraceyM 

There is a general O2 issue currently.

Please hang on until fixed.

[Cheesedoff1]

Is anyone still having problems receiving texts after swapping a sim.card. No texts since swapping last Friday. When are O2 going to.sort this.

[Cleoriff]

Keep rebooting your phone @Cheesedoff1 

If no help then try this Guide: Text Message Tips (not sent or received) 

[CGBen]

I have been hung up on countless times over the past week while being put on hold or passed through to another department.
I've also been promised two call backs after being told to restart the handset and surprise surprise, nothing.

[Woody5]

I'm in same boat, cannot get help through O2, did you manage to get resolved?

[Cleoriff]

@Woody5 

I'll ask one of our O2 advisors to assist on here. @O2Georgina is on at 8am and may be able to help.

She will be in touch as soon as she picks up this tag.

[O2Georgina]

Thanks for the tag @Cleoriff 

@Woody5  I  will send you a private message now

[Cleoriff]

Thanks @O2Georgina 😉

[Maad]

Hey, I have the same issue, did you manage to get it resolved @Woody5 @O2Georgina