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Unable to receive calls since joining O2

MLG
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have recently joined O2 from Virgin mobile (about a month). I requested a pac code from Virgin mobile which I received and passed it on to O2 to port over my number. Since the time of joining I was unaware I wasn't receiving calls as I did receive text messages and certain calls namely from my partner and my father. But I have had this number for nearly 20 years and use it for my business as well as personal use. I did notice I have had a huge reduction in calls to do with my business but I put it down to the new variant of Covid. Since last week I have received text messages from customers saying they are unable to get through to me and it comes up with a automated message from EE. I don't belong to EE and never have. I did receive a call from EE yesterday saying I have been given this number by mistake and they need to issue me a new number. My reply was not a bloody chance and explain I have had this number for nearly 20 years. Since then I have been in contact with O2 (if you can call it contact). My last message to them they were going to put me on live chat but after 3 hours of waiting I gave up. I hate to think how much business I have lost through this and I am totally frustrated with O2 and to the point of being angry that they seem to have a no sense of urgency to resolve this major issue. I know any replies from here won't solve my issue I just needed to vent my frustration and anger with the customer service and their lack of communication lines from O2.     

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TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
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Registered:

Hello @MLG 

Welcome to the o2 Community 

Well all we can do is try for you because you need to get going.

It is known that all customer services are stressed and stretched 🤔

This may help for contact 

If it suits you contact o2 customer services on social media here leave a message

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.

Live Chat really isn't recommended. 

Guide: Coronavirus Community Help and Support 

Maybe you need business customer services?

You know best.

Best wishes TallTrees

Hope you can get this resolved soon



HAPPINESS IS BEE SHAPED

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Message 2 of 2
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TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hello @MLG 

Welcome to the o2 Community 

Well all we can do is try for you because you need to get going.

It is known that all customer services are stressed and stretched 🤔

This may help for contact 

If it suits you contact o2 customer services on social media here leave a message

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.

Live Chat really isn't recommended. 

Guide: Coronavirus Community Help and Support 

Maybe you need business customer services?

You know best.

Best wishes TallTrees

Hope you can get this resolved soon



HAPPINESS IS BEE SHAPED

Message 2 of 2
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