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Unable to proceed and buy a pay monthly sim

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Bordeaux
Level 1: Joiner
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on ‎31-01-2022 11:32

on ‎31-01-2022 11:32

Hi there everyone , I bought a pay monthly sim in November last year and then I bought another two pay monthly sims for my children . These were all purchased online via the 02 website. 
I then  tried to buy a 4th sim ( we are a family of six ) but the website stopped me from buying and referred me to contact their credit referrals department . I have emailed them but no response .

any ideas why 02 won’t let me purchase a 4th sim ? I understand you can have 6 sims under one account . I have never had any credit issues before . Thanks 

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MI5
Level 94: Supreme
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on ‎31-01-2022 11:42

on ‎31-01-2022 11:42

@Bordeaux 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152108 Posts
  • 651 Topics
  • 28947 Solutions
Registered:

on ‎31-01-2022 11:42

on ‎31-01-2022 11:42

@Bordeaux 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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