Unable to print latest bill, get error message

[Anonymous]

I cannot print my latest bill. I need to get a copy online showing VAT to claim back from work.

I have tried 3 browsers, cleared cookies, history cache etc, but just get this error message:

DASH_ERR04: The account number in the target address is invalid.

Any ideas?

[MI5]

Account errors can only be dealt with by CS.
Give them a call on 202 as it might need a reset from their end.

[gmarkj · Accepted solution]

The first issue you will have is that unless you have asked for it all of your bills will state "not a VAT bill" on it.
Second, try following information on this guide:
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Navigating-to-download-bill-screen/m-p/962305/h...
If you are still having issues then you may need to call CS on 202 and get them to reset your account.

[Cleoriff]

Normally if you want a bill to use as a vat invoice you have to ask for that to be set up by CS?

[MI5]

I'd worry about the ability to print first - 2 issues in one might be the tipping point for CS

[jonsie]

I understood they were slowly changing everyone to VAT invoices....

[Cleoriff]

---

@jonsie wrote:

I understood they were slowly changing everyone to VAT invoices....

---

That was the idea....

[MI5]

Not bothered either way myself....

[jonsie]

I've been on vat billing for at least 3 years now...

[MI5]

Not much use to you these days though.......?