Unable to pay my 3 monthly accounts

[Anonymous]

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest.

Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.

But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.

After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.

So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am.  I need you; O2, to get your engineers to look into the faults.  I tried to request that your operator to put in a notification while on the phone this morning.  He claimed he couldn't.

So I politely ask that you sort both out ASAP.  

POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO

[Cleoriff]

Talking about holidays I am at BHX airport at present. Told flights cancelled yesterday due to French ATC .no one on check in desk either which is a bit ominous....

[Anonymous]

oh dear...

I'm glad i delayed my plans to visit Burns - Tennessee, then.  Last thing I needed was that lot on a 13hr flight.

[nige4]

Sorry to hear that @Cleoriff 😣

[Anonymous]

It's been a while since we were all posting about how bad O2's payment system and customer service was.  Well, i've just found out my credit has been affected as o2 put the accounts into default despite my many payment attempts and emails and phone calls.  I now have all this to sort out in between getting over my issues with cancer and everything else.  Apparently, i can not swear or even pretend to swear on here so all i can say is that O2 are THE worst company i've ever dealt with.  They are dispicable, sickening and utterly vile.  I will never go near this awful company ever again.  How they haven't been investigated for their dodgy practices i will never know but my only course of action now is to pay money i don't owe and get the defaults off my credit file.  Please beware people, this could so easily happen to any of you. 

[MI5]

Just one of a few dodgy practices from o2 of late I'm afraid - it's nowhere near the company it was once.

[Anonymous]

It's mad and they should not be getting away with it.  Tomorrow i'll be contacting the ombudsman and fighting this ridiculous crap.

[MI5]

Good for you !
Don't let them get away with it....

[jonsie]

We knew this would happen despite reassurances from O2. Quite disgraceful.