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Unable to make calls/use Internet on my phone

Rachelllouise
Level 1: Joiner
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on ‎22-05-2020 16:20

on ‎22-05-2020 16:20

In March I returned from living temporarily abroad and racked up a bigger phone bill than usual for international calls etc. This bill has now been payed in full. Despite this, I am unable to make any calls or use the internet on my phone unless I am connected to WiFi. No signal is picked up by my phone.

 

Phone is an iPhone 8, with the most recent update.

 

Any suggestions?

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MI5
Level 94: Supreme
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on ‎22-05-2020 16:32

on ‎22-05-2020 16:32

@Rachelllouise 

Contact O2 to see if there are any restrictions on your account still Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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