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Unable to get SMS from bank abroad

melissof
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Hi there, I'm trying to login to my Greek bank account and in order to do that they send me a code via SMS. I used to be able to receive the code without a probelm but have stopped receiving them lately. I checked with my Greek bank and the messages have been sent. The numbers they are coming from are 8000 8000 88 or +30 6942054789. I've checked my blocked numbers and they're not there. What could the problem be?

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pgn
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Are you using your phone's data/4g to connect with your bank, or WiFi only? 

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Bambino
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@melissof Might be a long shot, but can you get your bank in Greece to send you the text via WhatsApp?

I DO NOT WORK FOR O2



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melissof
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@Bambino Hmm, it's an automatic message so not sure if that would be possible. I'll ask them though!

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pgn
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Does your bank have a banking app, perchance, @melissof?

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melissof
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@pgn They do but they still send an SMS for verification.

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melissof
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@pgn I'm trying to connect on my laptop so just using WiFi. 

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pgn
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@melissof wrote:

@pgn They do but they still send an SMS for verification.


Another avenue closes...

 

Is the phone number they have on file for you correct? Worth checking also.

 

And your phone definitely has a good signal, to receive the SMS txt msg? 

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MI5
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@melissof 

Are you receiving texts from elsewhere?

Check this thread for help with texts Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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melissof
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@pgn Yes, I've received messages from them in the past. Gave them a ring and they definitely have the correct number. No problem receiving texts from other contacts.

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