Unable to download PDF of bill

[Chefpaddy]

Hi,

I have been trying to download a PDF of my bill from the website but keep getting an error saying Invalid PDF structure. 

I have tried to download from different web browsers and different devices but always get the same error.

[O2Sean]

Hi @Chefpaddy , Sounds like a glitch on the website. Try giving it a day or two and trying again. We are directing most of our customers to myO2 so the site may be a little overloaded thus bugs can occur.

[Chefpaddy]

Hi Sean,

Thanks for your reply,

I have trying to for several weeks since the bill was issued and always the same problem. I have also tried other bills from previous months.

I really need a copy of it for some finacial reasons.

[jonsie]

Call customer service to see if they can reset it for you

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