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Unable to continue with phone contract

Baz86
Level 1: Joiner
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Hi I tried to order a contract through O2 four days ago I passed the credit check and it said because of my credit score I had to pay an upfront cost of 200+ the £50 upfront cost I entered my savings card by accident, i then refreshed at least four times and then try to redo it another four times and then I realised I was using the wrong card

and it said unable to continue due to O2 checks and business policies

 

could you please help me with this as I was through the credit check already I just made a wrong payment error

I have tried to contact the O2 credit referral team but I’ve heard nothing back I need to sort this

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Cleoriff
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@Baz86 

I'll ask one of our account advisors to give you some help. @O2Lisa are you able to help here?

*The Game Is On*

Girl in a jacket
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Baz86
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Yes please @O2Lisa any help would be appreciated as I just want to have all the accidental refreshes and orders overturned because I attempted to pay with the wrong card by accident.
I try again today and it’s come up with unable to continue  again 

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O2Lisa
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Thanks for the tag @Cleoriff 😊

I'll message you privately @Baz86 and look further in to this for you. 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
Level 94: Supreme
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Thanks @O2Lisa 😉

*The Game Is On*

Girl in a jacket
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