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Unable to check data usage on app and online

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Devji
Level 1: Joiner
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‎07-09-2022 10:06

‎07-09-2022 10:06

Hi,

 

I'm unable to check my data usage on the app and online. I recently moved my number from giffgaff to a monthly o2 sim. Prior to the change of number, my data usage was visible on the app but it now only shows my text and minutes usage. Is there another way to check this?

 

Thank you,

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MI5
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‎07-09-2022 10:30

‎07-09-2022 10:30

Sounds like it needs to be reset then @Devji 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎07-09-2022 10:13

‎07-09-2022 10:13

@Devji 

See if it works online https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Devji
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‎07-09-2022 10:18

‎07-09-2022 10:18

Hi, thank you for the suggestion.

 

I have logged on but it also only shows my text and minutes usage but not data.

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MI5
Level 94: Supreme
  • 150729 Posts
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Registered:

‎07-09-2022 10:30

‎07-09-2022 10:30

Sounds like it needs to be reset then @Devji 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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