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Unable to cancel disneyplus extra

Bharlie
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I can’t see the option to cancel my Disney plus extra on your site. 

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Bharlie
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Unfortunately what’s in the guide wasn’t the same for me on the site. In the end I called 202 to resolve.

View solution in original post

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Bambino
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@Bharlie See this guide: Guide: Adding and removing O2 Extras - O2 Community

I DO NOT WORK FOR O2



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Bharlie
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Unfortunately what’s in the guide wasn’t the same for me on the site. In the end I called 202 to resolve.

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DMP
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You have to cancel in the app. I tried when logged into my account on a PC first, but could not see the 'Extra' section in My O2. It was only when I downloaded the app and logged into that I was able to see the 'Extra' heading, I was then able to cancel from there.

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