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Level 1: Joiner
Posts: 7
Registered: ‎11-09-2018
Accepted Solution

Unable to call one number

I cam unable to make a call to one number.
I can send a text message to the number.
Other people can call the number.
I receive invalid number message
What can I do to fix this
Posts: 70,456
Topics: 674
Registered: ‎14-01-2013

Re: Unable to call one number

[ Edited ]

Hi @Saintsman

Are you sure the contact is actually receiving your texts? If you are getting an invalid number message it sounds as if the phone may have been disconnected....or blocked you as a sender

You could try deleting the number and then re-adding it...Reboot your phone

 

Best of luck and welcome to the forum Welcome

*The Game Is On*


Level 1: Joiner
Posts: 7
Registered: ‎11-09-2018

Re: Unable to call one number

Hi @Cleoriff thanks for the feedback.
Definitely receiving the text, number belongs to my wife. Lol.
Brand new phone and sim in her phone.
I will try deleting the number and re-add it.
Will post the outcome.
Level 1: Joiner
Posts: 7
Registered: ‎11-09-2018

Re: Unable to call one number

Hi @Cleoriff
Deleted number, rebooted phone, added number back.
Still no success. Can WhatsApp and send texts but not dial the number. Still invalid number.
Posts: 70,456
Topics: 674
Registered: ‎14-01-2013

Re: Unable to call one number

[ Edited ]

Well I'm stumped.  Unless you need a new sim?

.

Rather similar to my experience at the weekend. Though it was texts from my husband I couldn't receive.

He could call me but texts weren't getting through, even when he sat next to me.

However an hour later they all came through in a mad rush....9 of them so I put it down to network congestion.

 

I did think she may have inadvertently blocked your number.....you could look at that...though you are still are able to text her. Worth a look though?

 

Are you calling her from your contacts or just dialling the number from your keypad?. Try adding +44 before her number in contacts is the only other thing I can suggest...

 

 

*The Game Is On*


Posts: 68,896
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Unable to call one number

Definitely be looking at her phone. Go int call settings. then message setting to check which numbers she has blocked or set to auto reject or other wording

Posts: 87,089
Topics: 529
Solutions: 11,010
Registered: ‎04-04-2012

Re: Unable to call one number

Ask your wife to open your contact details on her phone and check if she has accidentally blocked your number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎18-04-2018

Re: Unable to call one number

Welcome to the forum, @Saintsman Wave Any luck with the latest suggestions our members have shared above? Please do let us know how you get on with this!

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Level 1: Joiner
Posts: 7
Registered: ‎11-09-2018

Re: Unable to call one number

Good suggestions regarding checking if she had blocked me,(wouldn't be the first time 😂).
Have checked and I am not blocked on her phone. She receives my messages and WhatsApp calls.
I am at a loss, might have to talk direct to O2. 🙄
Posts: 70,456
Topics: 674
Registered: ‎14-01-2013

Re: Unable to call one number

They willprobably suggest a new sim @Saintsman Smiley Wink

*The Game Is On*