Unable to buy bolt-on over 100mb

[dfsfadsf]

Hello,

Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't allow me to increase the data total. On the website, when I click on the link for a larger bolt-on, it goes to an error 500 page. 

Has O2 changed it's T&Cs so that you can only buy the very expensive data? Any help would be appreciated, thanks. 

[Pengy666]

I'm having this same issue. @Dave-O2 please can you help

[pgn]

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@Pengy666 wrote:

I'm having this same issue. @Dave-O2 please can you help

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On Contract, the MyO2 app "Buy Bolt-ons" seems to be working for me:

And in MyO2 website:

Hopefully Dave will get you sorted tomorrow, @Pengy666 

[Jonb2222]

Also having the same problem - on app and on website (via iPad)

Jon

[pgn]

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@Jonb2222 wrote:

Also having the same problem - on app and on website (via iPad)

Jon

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Same response, @Jonb2222 - if a different browser fails to let you proceed, on phone, tablet or laptop/desktop computer, then watch out for a Private Message request from @Dave-O2 sometime on Monday. Good luck!

[Dave-O2]

Morning @Pengy666 @Jonb2222 

Thanks for the tags, this is still being investigated, once i have more information to share i'll update the thread 👍

Thanks  

[plum]

Hi @Dave-O2 , I’m having the same issue, any help would be appreciated. 

[Cheesemonger]

for what it's worth I'm another person with exactly the same problem (Apr 25).   Waiting hopefully for info

[Cheesemonger]

By the way I got a 1GB bolt on added by going into a support chat on the app.   I can't recall all the details - you know, click messaging help, etc etc, but eventually I got a person at the other end of the chat who added it.   So there's a workaround, albeit a bit klunky.

[Dave-O2]

Thanks for flagging @plum @Cheesemonger 

As i've previously mentioned the investigation is still ongoning, I'll be back with more news as soon as i can 👍

[KK0402HK]

We had the exact problem now , called a customer service but don't understand the problem.