Unable to buy bolt-on over 100mb

[dfsfadsf]

Hello,

Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't allow me to increase the data total. On the website, when I click on the link for a larger bolt-on, it goes to an error 500 page. 

Has O2 changed it's T&Cs so that you can only buy the very expensive data? Any help would be appreciated, thanks. 

[jonsie]

Have a look here

Re: Unable to Increase Bolt On Amount. Pay By Mont... - O2 Community

[Dave-O2]

Afternoon @dfsfadsf 

Are you still having this issue? If so, please drop me a PM with your mobile number, and i'll take a closer look 👍

[RD9]

Hi Dave, I'm having the same issue - unable to buy more than 100 mb of data on Pay Monthly sim deal. Would you mind having a look please? Thanks, Rebecca 

[TallTrees]

Hi Rebecca @RD9 

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@RD9 wrote:

Hi Dave, I'm having the same issue - unable to buy more than 100 mb of data on Pay Monthly sim deal. Would you mind having a look please? Thanks, Rebecca 

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If you need to message use the @sign

I'll send your message to @Dave-O2 

For you @RD9 

[CFDOC]

I'm also having the same issue.

@daveO2 how do i sort this out?

[Oxonian]

Not sure @CFDOC that tag will work ; it's @Dave-O2 ! 👍

[Dave-O2]

Thanks for the tag @Oxonian 

@CFDOC Can you please drop me a PM with your mobile number?

[jonsie]

Is this just on PAYG?

A few of us have checked this and we could get any of the data bolt on's

But I think we were all on contract?

[Oxonian]

This is what I am offered @jonsie on a PAYG Big Bundle :-