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Unable to access the O2 account due to two delayed payments

DavidMumo
Level 1: Joiner
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Have been currently abroad since January, which means I dont use my O2 number and I missed two payments due to a declined card and now am unable to pay the missed payments as I cannot access the website nor the app, and the payment service is not going through, I guess due to roaming stuff

 

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MI5
Level 94: Supreme
  • 128165 Posts
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Registered:

@DavidMumo 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call free with Skype if you don't have any other phone Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@DavidMumo 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call free with Skype if you don't have any other phone Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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