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Unable to access Tu Go

Anonymous
Not applicable

I cant get into Tu Go on my iphone or ipad.  Each time I select it, it goes straight to the home page.  Any ideas?

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Cleoriff
Level 94: Supreme
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Hi @Anonymous Most common fix is to delete and reinstall the app and try again If this doesn't work you need to contact customer services and ask to speak to someone from the TuGo team.http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Anonymous Most common fix is to delete and reinstall the app and try again If this doesn't work you need to contact customer services and ask to speak to someone from the TuGo team.http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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They may have to delete your TU account so you can reregister.

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MI5
Level 94: Supreme
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Check if there is an app update waiting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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