Solved: Re: Unable to access Tu Go

Anonymous · ‎02-07-2016

I cant get into Tu Go on my iphone or ipad. Each time I select it, it goes straight to the home page. Any ideas?

Cleoriff · ‎02-07-2016

Hi @Anonymous Most common fix is to delete and reinstall the app and try again If this doesn't work you need to contact customer services and ask to speak to someone from the TuGo team.http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎02-07-2016

Hi @Anonymous Most common fix is to delete and reinstall the app and try again If this doesn't work you need to contact customer services and ask to speak to someone from the TuGo team.http://www.o2.co.uk/contactus

Veritas Numquam Perit

jonsie · ‎02-07-2016

They may have to delete your TU account so you can reregister.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-07-2016

Check if there is an app update waiting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Unable to access Tu Go

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card