02-07-2016 15:45 - edited 02-07-2016 15:47
Hi @Anonymous Most common fix is to delete and reinstall the app and try again If this doesn't work you need to contact customer services and ask to speak to someone from the TuGo team.http://www.o2.co.uk/contactus
on 02-07-2016 16:07
They may have to delete your TU account so you can reregister.
on 02-07-2016 16:54
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)