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Unable To Buy Bolt On

Sully
Level 1: Joiner
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ScreenshotI have ran out of data, and it does not refresh until 3 days. I desperately need data for work, and would like to buy a bolt on. However, it is not allowing me in the O2 app, instead it just keeps saying information not available at this moment of time. Also, the automated customer service line is useless, less of the robots and more actual people on the line please.

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MI5
Level 94: Supreme
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@Sully 

There is a known issue with billing and bolt ons that O2 are trying to fix.
Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124155 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@Sully 

There is a known issue with billing and bolt ons that O2 are trying to fix.
Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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KBons82
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Yes me too, since yesterday afternoon! Not helpful is it. I was hoping it would of been sorted by now. Can’t get through to anyone either. Agents all busy try again later 🙄🙈

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RafaC
Community Manager
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Hey @Sully and @KBons82  just to let you know, O2 has informed that the issue regarding making payments is now solved.

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