- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:42
Anyway, my mobile number that I want to keep has just been cut off!
My new SIM hasn't updated with my number and is still on the temporary number.
I can't lose my mobile number! And it's typical that bloody O2 are closed now that I'm panicking and can't speak to anybody!
Does anyone know if this is normal practice or have they majorly messed up?
Thanks.
Solved! Go to Solution.
Accepted Solutions
- 23 Posts
- 0 Topics
- 4 Solutions
on 21-11-2020 09:19
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 09:19
Thankyou @madasaf1sh
@Oxygen87 i'm going to send you a private message so i can gather some details. I'll sort this for you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:46
Sounds messed up to me.
You'll need to call at 8.00am when they open Guide: Coronavirus Community Help and Support
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:47
- 153051 Posts
- 652 Topics
- 29210 Solutions
on 20-11-2020 21:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:50
Understandable @Oxygen87
All they needed to do was a number migration which would usually go through in 10 mins.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 12517 Posts
- 80 Topics
- 3288 Solutions
on 20-11-2020 21:53
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:53
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:55
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 22:19
More helpful than the clueless idiot I spoke to at O2 today that can't even do a simple task and has cost me the loss of my number which is what I was trying to avoid in the first place!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 04:37
Now when I call both numbers from my tablet, I'm just getting the voice message saying the number you have called is not recognised.
Have they cancelled both of my contracts? I'm so confused as both numbers have disappeared from My O2.
- 153051 Posts
- 652 Topics
- 29210 Solutions
on 21-11-2020 07:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 07:49
That may be a sign of hope.
Keep rebooting to see if the SIM comes back online. If it does, it should have your retained number on it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 12517 Posts
- 80 Topics
- 3288 Solutions
on 21-11-2020 09:02
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 09:02

