URGENT - Cancelled Order still active

[Emma89]

So, long story short I had taken out a pay monthly contract but cancelled it before it was due to start as I wasn't at home to receive the device due to work commitments as an emergency worker.
However, O2 continue to send me messages about my bill and account and the courier continues to try to send me the handset.
I have cancelled the order twice on the phone now, what else do I need to do? I do not want the contract anymore due to all of the hassle and definitely do not want to be charged anything when I cancelled ahead of time.
Does anyone know an email address that works so I can put the cancellation in writing? Or any other advice on what to do?
It shouldn't be this hard. I was going to come back to O2 at a time when it was more convenient to take out a mobile contract but all of this hassle and stress is making me want to go elsewhere.

Help!

Kind regards

Emma

[Bambino]

@Emma89 I will tag the O2 account Gurus to see if they can help. @O2Kayleigh, @O2Daniel can you please advise?

[Cleoriff]

@Emma89 

I will call in our O2 Gurus to sort this for you.

@O2Daniel @O2Kayleigh can you help with this please?

[O2Kayleigh · Accepted solution]

Thank you for tagging me @Cleoriff . I will private message you now @Emma89  

[O2Kayleigh]

I'm pleased to confirm this issue has now been resolved  @Cleoriff  

[Cleoriff]

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@O2Kayleigh wrote:

I'm pleased to confirm this issue has now been resolved  @Cleoriff  

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Excellent news @O2Kayleigh 

[Demi]

H i i really need to speak to someone as cancelled an order via chat yesterday and now have an email saying my order is being dispatched despite me asking for this to be cancelled

[jonsie]

Numbers here to call O2

Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone

[Demi]

but did on chat yesterday and have the email proof that i did so wanted to speak to someone on chat just now or get someone who can stop this order as i do not want it 

[Demi]

@O2Daniel @O2Kayleigh can you assist