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JulieH6 · ‎20-02-2020

Can someone please help me, I am not good with this sort of thing. My 2 year contract with O2 ended on 15th February. I want to keep my number and I want to stay with O2. I found a mobile I wanted on mobilephonesdirect.co.uk but they won't accept my order and say I have to upgrade instead. Why do I have to upgrade? Why can't I just buy the mobile I want with a new O2 contract and use a PAC code to keep my number?

MI5 · ‎20-02-2020

@JulieH6

Yes, you can just buy a new contract and then ask O2 to migrate your number. No need to PAC if staying with O2.

When entering your details, do it as a new order and don't make any reference to already having a contract with O2 and wanting to keep your number. You can do that later once you have the new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-02-2020

@JulieH6

Yes, you can just buy a new contract and then ask O2 to migrate your number. No need to PAC if staying with O2.

When entering your details, do it as a new order and don't make any reference to already having a contract with O2 and wanting to keep your number. You can do that later once you have the new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-02-2020

make sure they put you on a consumer contract and not a business contract.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Aileen · ‎20-04-2020

Hi when can I get an upgrade nearing end of contract x

MI5 · ‎20-04-2020

@Aileen

Check in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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