on 12-04-2015 22:51
on 12-04-2015 22:51
Hi all, this is my first post on the O2 Community, though I've been an O2 customer for over a year now. Basically I have a problem when I sign in to see my upgrade options in MyO2:
The only option given to me is KEEP MY PHONE (sim only deal) - to get this I am told I will have to pay off the remainder of my device plan (which of course is fine).
I dont understand why there is no option for me to upgrade to a new device/phone with the upfront cost being the rest of my device plan.
Does anyone know why this is?
To clarify; I am on O2 Refresh and currently have £180 left on my device plan to pay off. Some bills were late in the past but I am up to date with payments now.
Thank you in advance,
Jay
Solved! Go to Solution.
on 12-04-2015 22:57
on 12-04-2015 22:57
Yes that's about it.
12-04-2015 22:54 - edited 12-04-2015 22:56
12-04-2015 22:54 - edited 12-04-2015 22:56
With Refresh once you have paid off the phone (which you can go anytime) you can then upgrade with the full range of options.
on 12-04-2015 22:55
on 12-04-2015 22:57
on 12-04-2015 22:57
Yes that's about it.
on 12-04-2015 22:58
on 12-04-2015 22:58
on 12-04-2015 22:58
Hi Jay. Welcome to the forum
It may well be you are having this problem because of previous missed payments (even though you are up to date now) Your best bet is to ring customer services and speak to an advisor
Veritas Numquam Perit
on 13-04-2015 09:32
on 13-04-2015 09:32