UME SCAM

[Leahsa31]

I’VE JUST CHECKED MY ACCOUNT BALANCE AND HAVE NOTICED A £4.50 CHARGE FROM UME LTD.

HOW CAN I STOP THESE CHARGES?

I’VE READ ON THE FORUM THAT ITS A SCAM BUT HOW CAN I STOP THEM?

ANY HELP MUCH APPRECIATED.

[MI5 · Accepted solution]

Please see help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

More details and contacts in previous thread here @Leahsa31

https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD-CHARGES/td-p/1097078

[Cleoriff]

Hi @Leahsa31 You need to follow the guidelines in here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You will also need to contact UME yourself to ask to be unsubscribed and have your money refunded.

They are a company called United Mobile Entertainment (who are also responsible for TXT Nation)

Another thread here https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD-CHARGES/td-p/1097078

[jonsie]

Call 202 and ask them to put a bar on all future Bill to Mobile charges. 

[Tina]

Hello

Dear O2 users was someone of you refund with the scammed money by UME LTD?

[MI5]

Hi @Tina
If you follow the advice in the thread you should be able to get fully refunded.