UK mail DHL delivery missing 02 customer service all bad

[Microdruid2]

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting headaches due to bad service no new dates don't think I'll see my new phone 02 should really take these issues seriously but doesn't seem like it uk mail won't even get back to me

[Cleoriff]

Good To hear @Microdruid2 

[AP6]

My iPhone was supposed to be delivered today, but I never received it. According to the tracking information, the package was marked as delivered and signed for in my name. However, I did not sign for it, nor did I receive anything.

It appears that the courier falsely signed on my behalf and may have taken the package. I have no idea where the parcel is, and I am very concerned about this situation.

Please investigate this matter urgently and advise me on the next steps to resolve this.

[MI5]

@AP6 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media.

https://www.o2.co.uk/abouto2/social-media

 or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)