UK mail DHL delivery missing 02 customer service all bad

[Microdruid2]

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting headaches due to bad service no new dates don't think I'll see my new phone 02 should really take these issues seriously but doesn't seem like it uk mail won't even get back to me

[Cleoriff]

Hi @Microdruid2 

Sorrry to hear about your problems.

However, if you wait until tomorrow, then one of our community managers may be able to help

@Marjo @EmilieT @Martin-O2 

[MI5]

A chance to stop another complaint here @Marjo

[thruxton]

I am having same trouble , i to had a upgrade was meant to be delivered this afternoon took afternoon off from work stayed paided for delivering in the afternoon , no luck and then to find out could be other 2 days when i phoned O2 , and to top that the phone case and screen protector i ordered is delayed for 5 days i got talked into the case on goodfriday when they rang me and i ordered the phone , i feel you pain now waiting for them to contact uk mail,i hope they sort it out for you and me best of luck 

[MI5]

I'm sure @Marjo will help you too @thruxton

[Microdruid2]

Morning guys no luck tracking update Live chat is shocking I don't even know where I stand looking to possibly leave service is shocking

[Microdruid2]

Did u get sorted I still no luck meant to be cancel order now to re order which I am bit unsure of doing as its caused so much stress as I have no phone at min I wouldn't trust there calls or live chat DHL and UK mail just as bad poor workers

[TallTrees]

@Microdruid2 

@thruxton 

Just a side point be careful you are not using a premium rate number with DHL or UK Mail for tracking etc.

You would be well advised to only speak to O2 customer service before making any major moves.

Best of Luck

[EmilieT]

Good morning @Microdruid2, I'm sorry to hear you've had some issues with your order - as the other members suggested we can definitely try to find out more on our end. I've just send you a Private Message to get a few more details, you can read it and reply to it by going into your Messages on the top right of your page!

Thanks @Cleoriff for the mention, and @MI5 and @TallTrees for the support.

@thruxton I've also sent you a Message and replied on your topic here 

[Microdruid2]

All sorted hopefully 😊