cancel
Showing results for 
Search instead for 
Did you mean: 

Txt messages

Virginwasbetter
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My txt messages are sending twice. Can’t see it my end. 

Message 1 of 3
196 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 147645 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Virginwasbetter 

Check guide Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
191 Views

pgn
Level 76: Forum Legend
  • 37454 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

@Virginwasbetter - SMS Duplication can happen when the receiving network doesn't send a handshake back to the sending network to say the SMS has been received. If this happens on all SMS to all networks, start with getting a new SIM or moving from physical SIM to eSIM or from eSIM back to physical and test with an SMS.

Your local O2 store can help with the SIM Swap, remember to take photo ID with you.

If the duplication is restricted to SMS to just one network, which can sometimes happen after you have ported into O2 from another network, then O2 will need to tear down your account on their side and re-create from scratch - you will lose connection for a short period while this is done. O2 Store staff should also be able help with this, if it is required. Good luck.

Message 3 of 3
148 Views