Turn my phone on!

[Balls]

My bill was taken 2 days ago!

Turn my phone back on!

[Bambino · Accepted solution]

@Balls It can take 48 hours or sometimes longer for payments to clear O2's account. If you want to avoid problems like this in the future, set up a Direct Debit.

If you have no phone to use, download Skype: Guide: A Guide to Skype 

You can then speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Balls]

I cant call you, because my phone has been switched off.

I have a direct debit, but I was temporarily out of funds.

It has already been 48 hours now.

Hopefully it'll be back on tomorrow. 

[Bambino]

@Balls This is not O2. This is a customer community. As I said, use Skype to call Payment Management if you need to. It's a Freephone number.

[Balls]

Then O2 is a joke!!

I used my O2 app to contact O2 and this is where it sent me.

Thanks for your help.

[Enlli]

Follow the advice given to you twice by @Bambino 

[madasaf1sh]

@Balls 

You can use Skype and call the Payment Management team on 0800 902 0217, there is a guide here Guide: A Guide to Skype 

Bare in mind o2 don't have to reconnect you if you are late paying your bills, and may charge you £15 to reconnect you as well as the £6 late payment fee. 

[Balls]

Are you lambasting me for not having skype, and not knowing how to use it?

Is skype not a dinosaur relic?

[Enlli]

@Balls This is not O2. We are a Customer to Customer forum. People have made a suggestion that has proved effective in past cases

Naturally, it's up to you to accept or ignore 

But don't complain at people when they try to help.

[Bambino]

@Balls Skype is easy to use. Follow the guide posted above. All you need is a microphone on your laptop or desktop. It will enable you to call Payment Management for free. It may be an old VOIP app but it's not a dinosaur and will get you out of this jam.