cancel
Showing results for 
Search instead for 
Did you mean: 

Turn my phone on!

Balls
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My bill was taken 2 days ago!

 

Turn my phone back on!

Message 1 of 13
1,226 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 85: Esteemed
  • 24255 Posts
  • 1055 Topics
  • 3808 Solutions
Registered:

@Balls It can take 48 hours or sometimes longer for payments to clear O2's account. If you want to avoid problems like this in the future, set up a Direct Debit.

If you have no phone to use, download Skype: Guide: A Guide to Skype 

You can then speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 13
962 Views
12 REPLIES 12

Bambino
Level 85: Esteemed
  • 24255 Posts
  • 1055 Topics
  • 3808 Solutions
Registered:

@Balls It can take 48 hours or sometimes longer for payments to clear O2's account. If you want to avoid problems like this in the future, set up a Direct Debit.

If you have no phone to use, download Skype: Guide: A Guide to Skype 

You can then speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 13
963 Views

Balls
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I cant call you, because my phone has been switched off.

I have a direct debit, but I was temporarily out of funds.

It has already been 48 hours now.

Hopefully it'll be back on tomorrow. 

Message 3 of 13
959 Views

Bambino
Level 85: Esteemed
  • 24255 Posts
  • 1055 Topics
  • 3808 Solutions
Registered:

@Balls This is not O2. This is a customer community. As I said, use Skype to call Payment Management if you need to. It's a Freephone number.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 13
956 Views

Balls
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Then O2 is a joke!!

I used my O2 app to contact O2 and this is where it sent me.

 

Thanks for your help.

Message 5 of 13
929 Views

Enlli
Level 68: Extraordinaire
  • 8495 Posts
  • 60 Topics
  • 1753 Solutions
Registered:

Follow the advice given to you twice by @Bambino 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 13
919 Views

madasaf1sh
Level 78: King of Kings
  • 11878 Posts
  • 65 Topics
  • 3206 Solutions
Registered:

@Balls 

 

You can use Skype and call the Payment Management team on 0800 902 0217, there is a guide here Guide: A Guide to Skype 


Bare in mind o2 don't have to reconnect you if you are late paying your bills, and may charge you £15 to reconnect you as well as the £6 late payment fee. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 7 of 13
919 Views

Balls
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Are you lambasting me for not having skype, and not knowing how to use it?

Is skype not a dinosaur relic?

Message 8 of 13
912 Views

Enlli
Level 68: Extraordinaire
  • 8495 Posts
  • 60 Topics
  • 1753 Solutions
Registered:

@Balls This is not O2. We are a Customer to Customer forum. People have made a suggestion that has proved effective in past cases

Naturally, it's up to you to accept or ignore 

But don't complain at people when they try to help.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 9 of 13
903 Views

Bambino
Level 85: Esteemed
  • 24255 Posts
  • 1055 Topics
  • 3808 Solutions
Registered:

@Balls Skype is easy to use. Follow the guide posted above. All you need is a microphone on your laptop or desktop. It will enable you to call Payment Management for free. It may be an old VOIP app but it's not a dinosaur and will get you out of this jam.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 10 of 13
900 Views