Trying to upgrade but no customer service

[Anonymous]

I am due for an upgrade but can't seem to get through to any customer advisors, for the past month. I am left on hold for atleast 30 minutes every time. I have also tried to call to get my PAC code to transfer to a provider who does want to help And still I can't seem to speak to anyone. can you send me my PAC code?

[jonsie · Accepted solution]

You won't get a response from customer service here as essentially it's customer to customer.

Unfortunately you need to get in touch with customer service either by phone or you could try the Chat and email links in my signature.

[Anonymous]

It will have been busy with people having queries about the new iPhone 5 or people desperately trying to get hold of one

[macblank]

call CS and go for the LEAVING option.

or go online and request ur pac code

[Liquid]

Could you not upgrade through myo2?

[macblank]

no u still have to call up.

although... if u get someone good on chat, the will get
sales to call up while still on.chat.

[Liquid]

Really? Maybe my iPhone 5 wasn't an "upgrade" then haha. Sorry about that.

[macblank]

meow! lol

all I know is everytime I looked online it says to call, even in march when I last upgraded.

that's cool to know for future use

[Liquid]

Haha wasn't any second meaning promise:(

I think I may have misunderstand my "upgrade"


Haha sorry didn't mean it that way:)

[Anonymous]

The live chat wouldn't good in this situation as they aren't very helpful & send you around in circles. You are best off using 202 from your pay monthly mobile & speak to the retention s team