on 05-03-2024 13:30
Hi the past few days I have bin ringing o2 but can never seem to get through I am currently on hold while writing this message and it has now bin 92minutes without speaking to some one yesterday I gave up on 64 minutes and the day before it was combined total of 124 minutes. I have rang the 202 number the payment line help number, I have tried of a friends phone. Is there anyway of someone contacting me now
on 05-03-2024 13:34
on 05-03-2024 13:34
No one will contact you from o2, as this is a customer to customer community..
So you will have to keep trying sorry to say, the only thing to try to hang up and call again.
05-03-2024 14:26 - edited 05-03-2024 14:34
05-03-2024 14:26 - edited 05-03-2024 14:34
Hi there @Dean9
I will give you the contact for Payment Management if you need help with payments HERE
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
OR YOU CAN CONTACT O2 ON SOCIAL MEDIA
Twitter now X
Leave them a message
OR
General
Guide: How to find help & contact O2
LINKS HERE FOR SOCIAL MEDIA
HOW TO PAY GUIDES
Guide: How to Pay Your Bill (Airtime & Device Plans)
on 05-03-2024 21:13
on 05-03-2024 21:13
Are you calling to try to make a payment and, if so, do you know how much you owe ?
If you do know how much you need to pay, bank transfer is an option :-
Guide: How to Pay Your Bill (Airtime & Device Plans)
You could also consider setting up a direct debit so that this problem does not arise again.