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Trying to change contact details, o2 is sending confirmation texts to my ipad phone number

jpols
Level 1: Joiner
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Hi there,

 

I am trying to change my payment details and address for my ipad pay monthly account. My mobile phone number is registered under my account details, but when I try to change the address or payment details, the number associated with my ipad comes up as the number confirmation codes are sent to. The ipad doesnt receieve any of these. Is there any way to change this and stop o2 trying to send the texts to the ipad and to my mobile phone instead? 

 

The mobile phone is not an o2 phone, and is not registered under this account.

 

Thank you for your help!

 

Teri 

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MI5
Level 94: Supreme
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@jpols 

Pop the SIM in your phone temporarily to receive the code. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 147253 Posts
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  • 28301 Solutions
Registered:

@jpols 

Pop the SIM in your phone temporarily to receive the code. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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jpols
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youre a genius! thank you so much!

Message 3 of 4
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MI5
Level 94: Supreme
  • 147253 Posts
  • 636 Topics
  • 28301 Solutions
Registered:
You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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