Trying to cancel tarrif whilst abroad
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on 24-09-2023 15:59
I've moved to Qatar and have no way of contacting o2. The call abroad number won't connect. There is only a virtual assistant who tells me to call the number. I need to cancel this - is there a way of speaking to an agent online? This is causing me so much stress. Please help.
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on 24-09-2023 16:11
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
Guide: Cancelling Your Contract
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on 24-09-2023 16:34
The international number below is Free when called from a functioning O2 Pay Monthly phone:
Customer Service Number Charges
From your O2 mobile | 202 | Free |
From a landline | 0344 809 0202 | Standard UK rate |
From abroad | +44 7860 980 202 | Free† |
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on 24-09-2023 17:08
Yet it isn't working as per the first post.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-09-2023 17:09
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on 24-09-2023 17:09
@Rebecca16 If you cannot use the numbers provided by @pgn, download Skype: Guide: A Guide to Skype
You can then call the freephone numbers below:
+44800 902 0217 (Payment Management Team) or +44800 032 1402 (Customer Service)
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.
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on 24-09-2023 17:31
The use of Skype is blocked in Qatar so you'll need to use a European VPN service to connect using that service.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

