Trying to cancel my account

[Andreas1]

Hi, I am trying to cancel my new contract but every time i call your line drops. I want to cancel my contract, i am within the 14 days period. What do i need to do?

[Enlli]

We are all customers here and cannot access accounts.

Does this help?

Guide: Cancelling Your Contract 

[Bambino · Accepted solution]

@Andreas1 Call 202 from your mobile, 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[Andreas1]

Thank you Bambino