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Level 1: Joiner
Posts: 1
Registered: ‎24-04-2014
Accepted Solution

Trouble with new sim in new phone.

I'm not doing a sim swap as this is a brand new sim and I have no old one to swap out from. The phone is brand new too. Was told I need to activate the new sim but can't get a code for the purpose. I tried several times to get one but even when the system tells me the code is on its way, I simply don't receive it. Help????
Posts: 99,139
Topics: 765
Registered: ‎14-01-2013

Re: Trouble with new sim in new phone.

Hi @mogwai

Have you followed the advice here on how to activate your sim?

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

As the info there points out, if you are new to O2 the sim is ready to use straightaway, so you pop it in your phone and you are good to go.

If you are an existing customer who has upgraded, and are looking for a code, you are attempting a sim swap.

If you are having problems you may need to ring customer services https://www.o2.co.uk/contactus  they open at 8am, or pop into your nearest O2 store and ask them to sort it out for you.

*The Game Is On*

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Posts: 115,762
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Registered: ‎04-04-2012

Re: Trouble with new sim in new phone.

This is something simple enough for live chat to resolve for you.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎07-10-2012

Re: Trouble with new sim in new phone.


@MI5 wrote:
This is something simple enough for live chat to resolve for you.
http://www.o2.co.uk/contactus

Are you sure ? thinking

 

Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Trouble with new sim in new phone.

I'm confident Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 1,092
Topics: 86
Kudos: 170
Solutions: 7
Registered: ‎07-10-2012

Re: Trouble with new sim in new phone.


@MI5 wrote:
I'm confident Smiley Tongue

Glad you are Smiley Happy

Posts: 99,139
Topics: 765
Registered: ‎14-01-2013

Re: Trouble with new sim in new phone.

Either way, all contact details are in the link I posted, so @mogwai has everything they need now...nerd

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