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Trouble with employee discount

asif
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I moved to O2 on the 3rd of Feb been trying to add my work discount since then, when i took out the contract in store was not advised of the 6 month 100% airtime discount that was already in place. Couple of calls to call centers managed to get that to expire on the second of march, problem is work discount has to be applied within 28 days of taking out contract does that include weekends ?

 

Spoke to someone today and he said its all sorted and will reflect on next bill i asked for email confirmation but still not recieved nothing.

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Cleoriff
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Great. Hope you can get it sorted @asif 👍

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Cleoriff
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Hi @asif 

Give it until the next billing period and check My O2. If it's added you should see it then and notice the reduction in airtime.

Guide: O2 Open & Friends and Family discounts - How to sign up 

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asif
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Yes but if i do that it will be over the 28 days will still possible then ??

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asif
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Anyone ??

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Cleoriff
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@asif 

I'll ask one of our account advisors to send you a private message to see what can be sorted as it's an issue which is on the edge for timing. @O2Lisa are you able to help @asif here?

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O2Lisa
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Hi @Cleoriff, thanks for the tag 😊

@asif I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Thanks @O2Lisa 😉

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asif
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Thanks guy i have replied to @O2Lisa 

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Cleoriff
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Great. Hope you can get it sorted @asif 👍

Veritas Numquam Perit

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